XY ManagementHow can we help?
The XY team answers every message personally, usually within one business day.
Tell us the email you signed in with and, if it is about something in the app, what you tapped and what happened. You can also write to us from inside the app: Settings, Help.
Accounts and approval
Every account is reviewed by the XY team before it can see or be seen by others. Clients and agencies are approved after a short check of their details. Models are approved once their profile is complete and their identity is verified. You receive a notification as soon as you are approved.
Models
- Fill in your profile in the Profile Studio. Your answers save as you go, and you can come back any time.
- Verify your identity once with a photo of your ID and a selfie. Only XY staff ever see these.
- Your profile is shown only to approved clients, never to the public. You can hide it at any time from My card.
Clients
- Describe the person you need in the casting assistant and get ranked suggestions with a reason for each.
- Create a project with your dates, budget and brief, shortlist models and invite your team as collaborators.
- XY confirms availability and terms with every model before the shoot.
Delete your account
Open the app, go to Settings and tap Delete account. This permanently removes your account, profile, photos, files and projects. If you cannot sign in, email us from the address on your account and we will delete it for you.
Something not working?
Make sure the app is up to date, then close and reopen it. If the problem stays, email us a short description and a screenshot if you can.